Department: Strategy
Team: GSMA Intelligence
Location: London (hybrid working)
Position type: Contract until December 2026
About the Hiring Manager
Telecoms is at a turning point. AI and automation are not just changing networks and services – they are fundamentally reshaping the skills required to run a modern operator. This project is about closing the gap between operator needs and the talent they require. We are seeking someone who wants to help shape industry insight on workforce transformation in the AI era.
About the Team
GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research. In addition to its data products, the team also offers skills and training. This role supports a flagship research project but may offer longer‑term opportunities within the wider delivery portfolio.
About the Role
As a specialist contractor, you will design and deliver a global research initiative on the evolving telecoms workforce. You will work with the GSMA Board, industry partners and global operators to build a data‑driven view of the skills, roles and organisational design needed over the next 2–5 years.
Core Responsibilities
- Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
- Contribute to survey design, benchmarking frameworks and interview guides
- Analyse workforce and skills data across telecom operators and comparator tech sectors
- Synthesize findings into clear, structured insights for senior industry stakeholders
- Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
- Contribute to interim and final outputs, including board‑level presentations and a flagship report
- Support workshop design and facilitation with global telecom operators
What Success Looks Like
- A robust, credible benchmark of telco workforce skills is established and clearly articulated
- Skills gaps and future capability needs are quantified and well‑evidenced
- Insights are clearly translated into actionable recommendations for operators
- Senior stakeholders find the outputs practical, relevant and actionable for internal planning and decision making
- The final report is recognised as a leading reference point for telco workforce transformation in the AI era
About You
You are energised by understanding how industries change and how people and skills must evolve. You don’t need to come from telecoms specifically, but you will be comfortable working with complex, fast‑moving environments where technology, strategy and workforce dynamics intersect.
You’ll Likely Thrive Here If You
- Enjoy making sense of workforce, organisational or capability questions in large, complex industries
- Are comfortable engaging with senior stakeholders and translating analytical findings into clear, accessible narratives
- Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
- Are motivated by work that has real‑world impact at industry level rather than within a single organisation
- See this as an opportunity to deepen expertise in workforce transformation, telecoms and future‑of‑work strategy
About Your Skills
We are looking for a combination of analytical, research and communication capabilities rather than a fixed set of credentials.
You Will Be Able To
- Structure and interpret complex information to identify themes, trends and implications
- Work with data (including workforce or skills‑related datasets) to support evidence‑based conclusions
- Communicate insights clearly in written and visual formats tailored to senior audiences
- Collaborate with multiple stakeholders and integrate different perspectives into coherent outputs
- Apply structured thinking to emerging topics such as AI‑driven workforce change and organisational transformation
Experience in telecoms, technology strategy, workforce planning, consulting or research is helpful but not essential. More important is your ability to learn quickly, adapt your thinking to a new industry context and contribute meaningfully to a high‑profile, evolving research agenda.
Contract Type
Short‑term Contractor (Contingent Worker)
What We Offer
- Competitive compensation
- Generous holiday allowance
- Four additional days off for professional development
- Learning and development opportunities
- Flexi‑time and remote working options
Diversity, Equity and Inclusion
We strive to offer a meaningful and inclusive application experience for all candidates. If you require accommodations or adjustments due to a disability or any other reason during the hiring process, please contact talent@gsma.com with your request.
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