Academic Registration and Student Support Specialist
NABA London is the first international campus of Nuova Accademia di Belle Arti, opening in East London in October 2026. Combining Italian design heritage with London’s creative industries, NABA London will offer an international, studio‑based learning environment for students across art, design, fashion and creative disciplines. Located at Here East in the Queen Elizabeth Olympic Park, the new campus represents an exciting opportunity to join a growing institution at launch stage and contribute to shaping the student experience from day one. Programmes delivered at NABA London are validated by Regent’s University London.
NABA London is currently seeking motivated individuals for the role of Academic Registration and Student Support Specialist. The successful candidate will be based in London and will report directly to the Communication and Student Services Manager. The specialist is responsible for coordinating academic administration and student support services, ensuring effective management of student records, registration processes, academic timetables and institutional procedures. The role serves as a key point of contact for students, faculty and external partners, contributing to an outstanding student experience from enrolment through graduation. The position also oversees reception and front‑office operations.
Responsibilities
- Student Support
- Serve as the primary point of contact for students, providing guidance on academic regulations, policies, student services, accommodation and health registration.
- Manage the student enquiry mailbox, ensuring timely and accurate responses.
- Coordinate and administer student status changes such as course transfers, interruptions, withdrawals and progressions.
- Provide administrative support and guidance to students and parents throughout the student lifecycle.
- Support international students with visa‑related administrative requirements and coordinate with institutional stakeholders.
- Monitor the creation and completion of class registers for attendance tracking.
- Work with the Head of Education and Course Leaders to monitor attendance, engagement and progression, implementing support measures where needed.
- Process student documents and certification requests, ensuring accuracy and timely delivery.
- Maintain and update the Student Portal with accurate, current information.
- Contribute to continuous improvement of student support processes and services.
- Communicate academic timetables, key dates and operational information to students and faculty.
- Assessment and Student Progression
- Support administration and coordination of internal and external assessment activities.
- Assist in preparation of Assessment and Progression Boards, collecting records and documentation.
- Prepare meeting minutes and maintain accurate board records.
- Communicate assessment timelines and guidelines to academic staff, monitoring compliance.
- Oversee accurate recording of assessment results in the Student Information System.
- Coordinate publication of provisional and final grades, ensuring timely communication to students.
- Administrative Activities
- Manage student records and ensure accurate transfer of data to relevant institutions.
- Support HESA collection data and student surveys.
- Prepare and provide data reports required by institutional stakeholders.
- Monitor and support student re‑enrolment and progression processes.
- Participate in Course Panels and related academic governance activities.
- Reception
- Act as the main front‑of‑house representative and ensure an excellent experience for all visitors.
- Provide professional reception service, offering information and directing visitors to appropriate contacts.
- Coordinate reception activities and manage incoming calls and enquiries.
- Manage the switchboard and support campus communications.
Qualifications
- Bachelor’s or Master’s degree (preferred).
- 3–5 years of experience in academic support, educational administration or coordinating academic activities, preferably in an international or higher education environment.
- Experience managing timetables, planning and coordinating academic events and activities.
- Familiarity with academic management systems and administrative practices in the UK or higher education sector.
Skills
- Strong planning and organisational skills, with the ability to manage timetables and academic resources.
- Excellent understanding of academic processes in an international context, especially timetabling, student career management and faculty support.
- Knowledge of student visa processes, National Insurance Number registration and health insurance for international students.
- Knowledge of UK academic regulations related to attendance and dropout prevention.
- Good proficiency in Microsoft Excel; knowledge of Hyperplanning tool is a plus.
- Excellent communication and interpersonal skills, fostering a supportive and collaborative environment.
- Problem‑solving skills and a customer‑focused approach.
- Teamwork skills and ability to work closely with other departments.
- Proactivity and adaptability in a fast‑paced, dynamic environment.
Language Skills
- Fluency in English (C1/C2 level) both written and spoken.
- Additional language skills are a plus.
Terms of Employment
- Full‑time employment; working pattern: onsite.
- Gross annual salary range: 30,000£ – 35,000£.
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