Contact Centre Operations & Performance Lead

Company: Hiddenwell Central Services
Apply for the Contact Centre Operations & Performance Lead
Location: Moreton in Marsh
Job Description:

Hiddenwell Central Services is seeking a Contact Centre Operations Manager to support the day-to-day operation of our Central Reservations and Guest Contact Centre. You will work with senior stakeholders to deliver operational insight, planning, reporting, and continuous improvement initiatives that drive performance and guest satisfaction.

The role emphasizes collaborative problem-solving, data-driven decision making, and robust performance management to balance efficiency with exceptional

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Posted: July 17th, 2026