Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self‑reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
The Role
Reporting to the Hotel Manager, you will be responsible for delivering exceptional guest experiences while leading the day-to-day operation of all front‑of‑house functions. You will inspire your team, drive service excellence and ensure smooth, efficient hotel operations.
Key Responsibilities
- Lead and develop Front Office, Reservations, Night and Concierge teams.
- Deliver exceptional guest experiences throughout the entire guest journey.
- Act as the main escalation point for guest feedback and service recovery.
- Ensure efficient check‑in, check‑out and reservations processes.
- Drive upselling opportunities and support hotel revenue objectives.
- Manage departmental rotas, labour costs and team performance.
- Collaborate closely with Housekeeping, Maintenance, Food & Beverage and Revenue teams.
- Maintain compliance with health & safety, GDPR and company standards.
About You
- Previous management experience within Front Office, Guest Experience or Rooms Division.
- Strong understanding of hotel operations, reservations and guest service.
- Proven leadership and coaching skills.
- Excellent communication and problem‑solving abilities.
- Commercially aware with experience of driving guest satisfaction and revenue performance.
- Experience with hotel PMS systems (Apaleo experience desirable).
Why Join Miiro?
- Be part of an exciting lifestyle hotel brand.
- Work within a supportive and people‑focused culture.
- Opportunities for career development and progression.
- Help shape memorable experiences for guests from around the world.
- Service Charge.
Apply today and become part of the Miiro DREAM Team: Dynamic, Resourceful, Empathetic, Adaptive and Meticulous.
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