Regional Customer Service Manager

Regional Customer Services Manager (Fixed Term Contract)

Location: Warrington, England, United Kingdom (North West Region)

Contract: approximately 14 months.

Competitive basic salary; 26 days annual leave + public holidays + birthday off; opportunity to earn 20% bonus; company car or car allowance of £5,850 per annum.

Responsibilities

• Take overall responsibility for the delivery of customer service quality and performance across the region.
• Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
• Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
• Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.

Requirements

• Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
• Good working knowledge of NHBC standards, building regulations, and warranty obligations.
• Ability to provide sound advice and leadership to Customer Services teams and contractors.
• Determined, resilient, and self‑motivated.

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + birthday off
• Opportunity to earn 20% bonus
• Company car or car allowance of £5,850 per annum

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