Real-Time Contact Centre Operations Lead

RAC is seeking a Contact Centre Operations Lead in the United Kingdom to drive leadership across the Breakdown Assistance Centre. You’ll inspire teams, shape performance and solve real-time operational challenges to ensure members receive excellent service.

In this role you will own live operations during shifts, balance resources using real-time data, and coach colleagues to improve outcomes. The position offers a supportive, high-achievement culture within a long‑standing mobility services

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