Franchisee Manager, Enterprise QSR (UK and Ireland)
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace, shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data‑led growth strategies, we take on big challenges that move the business forward. If you thrive in fast‑paced, commercial environments and want to influence the future of a global brand, this is the team for you.
Role
As Franchisee Manager, you will be Deliveroo’s main commercial presence on the ground across your region, looking after some of our largest and most complex franchise networks, including the UK’s biggest QSR brands. You will be responsible for growing franchisee advertising impact, raising operational standards, and building strong relationships with franchise operators that drive real growth.
Responsibilities
- Own your portfolio: responsible for a large, multi‑brand franchisee portfolio across your region, running relationships, owning the numbers, and being the primary point of contact for operators.
- Onboard new sites: get new franchisees and newly opened sites set up properly and ensure they understand the platform, standards, and have a relationship with you before problems arise.
- Grow advertising impact: help franchisees grow their business through Deliveroo advertising, using consultative conversations to drive growth.
- Raise operational standards: work with franchisees to close operations gaps that impact rider and customer experiences, making it happen on the ground.
- Build the local promo plan: work with each franchisee to shape the promotional activity that suits how they trade and maximises growth.
- Work with the national team: ensure the national strategy is executed with excellence across your franchisee portfolio.
- Report and track: keep weekly tracking up to date, present your region’s performance every month and contribute to quarterly business reviews.
Candidate
This role suits someone who combines genuine commercial hunger with the ability to build trust quickly across very different franchise operators, from a multi‑site owner running several restaurants to a network manager covering a whole region. You are comfortable in the field, self‑directed, and able to hold your own in commercial conversations without always having a senior sponsor in the room. You understand that great relationships and great commercial outcomes are not in tension.
Desired Skills & Experience
- Commercial foundation: 2 or more years in field sales, territory management, account management or franchise support, preferably with QSR or franchise experience.
- Data fluency: confident reading dashboards and drawing conclusions independently.
- Field credibility: proven ability to build genuine relationships at business owner level.
- Commercial instinct: understand how advertising investment relates to growth and can present a convincing case to a sceptical franchisee.
- Resilience and pace: field‑based role requiring significant travel, thrive on variety and manage your own schedule.
- Team player: take direction from stakeholders, share learnings on the ground quickly to improve the team.
- Organisation: manage a large, geographically spread portfolio across several brands, knowing when to escalat, solve, and communicate clearly.
Why Join Us
- Make a visible impact every day – your work directly improves experiences for customers, partners, and riders.
- Learn fast in an entrepreneurial environment – work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role – stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture – collaborative, values‑driven teams that support how you work best.
At Deliveroo, you’ll do work that matters, solving real‑world problems in a three‑sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to manage locally relevant challenges, influence national strategy, and join a team that values fairness and diverse talent.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
Disability & Reasonable Adjustments
If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
About Deliveroo and DoorDash
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt, unlocking new possibilities as one global team.
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