Job Reference 340435 – Supplier IT and Commercial Manager
Competitive salary plus car allowance, healthcare, annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Permanent, full time. Either London Farringdon or Pond Street Sheffield.
Job Purpose
The Supplier IT Contract and Commercial Manager is a critical role within the Technology Supplier Management (TSM) team and is responsible for the end‑to‑end lifecycle management of multiple strategic and critical third‑party contracts, whilst ensuring alignment to RM Technology goals and objectives. The role reports to the Head of Contract and Supplier Management and will develop and work within a team dedicated to providing a centre of excellence in contract, commercial and relationship management.
Location
London or Sheffield
In this role you will:
- Relationship and contract management of strategic and critical suppliers, in line with best practice and in accordance with the RM Technology Supplier Management Policy
- Support and develop supplier management strategy for suppliers in scope, in line with the RMG Technology sourcing strategy to deliver tangible benefits and value
- Apply appropriate contractual and commercial management skills, tools and techniques to ensure the effectiveness of supplier contracts to meet and exceed contractual obligations, deliver value and minimise risk
- Act as an escalation point for supplier related issues and own dispute resolution
- Produce Executive Board level supplier performance reporting to inform decision making
- Work closely with senior leaders across Technology, Business, Finance, Legal and Procurement to build, develop and govern supplier relationships
- Take personal responsibility and accountability for suppliers within scope, acting as a subject‑matter authority and role model
- Drive the development and implementation of supplier performance and relationship management procedures, best‑practices and standards
- Perform contract, commercial review and contract administration (e.g. Change Control Notices, Change Requests and Work Packages)
- Support financial and budget planning, monitoring and forecasting working closely with the TSM Supplier Finance Manager for suppliers under management
- Provide key commercial support for IT programmes where required
- Work with the Head of Supplier and Contract Management and the TSM team in the production of Executive level supplier briefings and responding to wider stakeholder requirements
- Where required, support and provide subject‑matter expertise for strategic and critical tenders, supplier negotiations and evaluation
- Line‑manage a Supplier Performance & Contract Manager whilst managing and coaching their professional development
Qualifications and experience required:
- Full contract and commercial lifecycle experience in Technology for large scale (£10m+ pa) and complex strategic critical supplier relationships and contracts
- In‑depth knowledge of contract structures and terms across one or more technology categories, such as Application Development and Maintenance, Cloud and Hosting, Network, Telecoms and Workplace, End User Compute, IT Service Desk and Software
- Ability to analyse, understand and enforce contractual obligations whilst balancing the need to maintain and grow a strong and value‑adding relationship with suppliers
- Strong track record of driving tangible commercial benefits within the contract lifecycle
- Executive‑level commercial and stakeholder management skills, and a consistent track record of building strong internal business and supplier relationships
- Development and management of multiple strategic and critical supplier contracts and relationships
- Strong commercial negotiation skills, with experience of supporting, leading and managing negotiations for complex agreements
- Strong verbal and written communication skills at a senior management / Executive level
- Complex and high‑value dispute management
- Experience with Supplier Management systems such as Ariba
- Strong MS Office skills, particularly PowerPoint, Word and Excel
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Generous sick pay
- Funded dental – as a manager you are eligible for a level of employer‑funded dental insurance
- Health assessment – as a manager you are eligible for an employer‑funded health assessment every two years
- Benefits account – personal benefits account on our My Bundle+ platform, with over 800 retail offers to save on groceries, holidays, household bills and voluntary benefits to suit your lifestyle
- Your wellbeing – you and your family have 24/7 access to services and tools to support physical, mental, financial and social wellbeing
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are forces family‑friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: 28th July 2026 – please note this advert may close early if the appropriate number of applications has been reached.
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