Role Overview
Tokio Marine Kiln is seeking an experienced Workplace Operations & Performance Lead to join their Facilities Management & Workplace Services team in London. The role combines strong analytical capability with stakeholder engagement and operational oversight.
What You Will Do
Own and manage Facilities Management (FM) scorecards and reporting cycles, produce high-quality reports and presentations, coordinate workplace moves and churn activity, and support the delivery of workplace projects and changes.
Why It Might Be a Fit
You’ll bring strong analytical capability and operational awareness, alongside a proactive, organised and collaborative approach. You’ll work in a collaborative and high‑performing environment where operational excellence and continuous improvement are key priorities.
Requirements
- Strong proficiency in Microsoft Excel, including data analysis, reporting and dashboard creation
- Experience working with CAFM systems (e.g. ServiceNow or equivalent)
- Proven ability to consolidate and analyse data from multiple sources and produce meaningful performance insights
- Experience producing MI, scorecards or performance reporting in an operational environment
- Understanding of Facilities Management operations (hard and soft services)
- Experience supporting workplace moves, planning or churn activity
- Knowledge of process documentation, improvement techniques and operational controls
- Awareness of health & safety, compliance and risk management processes
Benefits
- Flexible working
- Disability Confident Employer Scheme
- Inclusion network groups
- CSR and charitable activities
- Dynamic working arrangements
- Development opportunities
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