Hybrid Contact Centre Advisor — Exceptional CX

British Heart Foundation is seeking a Contact Centre Customer Services Advisor in Birmingham to be the first point of contact, delivering accurate, friendly information and support across channels.

The role is hybrid, with four days remote and one day in the Birmingham office (B37 7YE). You will handle queries via phone, email, social media and live chat, maintain CRM records, and work with colleagues to improve customer experiences. Start date 29 Sep 2026.

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