Supervisor – Cardiff – Legal Aid Agency

Details

Job Title and Grade: Team Supervisor EO – Permanent contract, National level salary £29,303 to £31,061. Location: Cardiff. Working pattern: Full Time, Part Time, Part‑Time/Job Share, Flexible Working.

Closing Date: 24‑Jul‑2026. Job ID: 19683.

Job Summary

The Team Supervisor supports the Team Manager in supervising the team, allocating work, analyzing performance data, managing people, and developing team members on a daily basis.

Key Responsibilities

• Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity.
• Collate and analyze data to inform decisions, report to the Team Manager, and escalates issues as they arise.
• Support team members to reach their potential through performance conversations, career development, mentoring, coaching, and training plans.
• Address performance issues and support staff to overcome challenges, ensuring alignment with HR policies.
• Identify and manage internal risks, including Health and Safety and Information Awareness, logging risks and ensuring appropriate action.
• Support team engagement and communication by delivering briefings, cascading messages, and facilitating team meetings.
• Participate in recruitment and selection: shortlisting, interview panels, and delivering new‑starter inductions.
• When capacity allows, undertake caseworker tasks and handle escalated/complex communications.

Essential Knowledge, Experience and Skills

• Effective written and verbal communication.
• Analytical and numerical problem‑solving with decision‑making ability.
• Interpersonal skills and constructive feedback.
• Proficiency in Microsoft Office.

Desirable Knowledge, Experience and Skills

• Comprehensive knowledge of the Civil Billing workstreams and processes.
• Experience in coaching and mentoring.
• Understanding of organisational priorities and impact across case management.
• Knowledge of information assurance.
• Health & Safety awareness.

Person Specification

• Enjoys leading a team in a fast‑changing environment.

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