Salary : Competitive plus comprehensive benefits package
Reporting Line: Programme Manager
Contract Type: Permanent
Location: London – Hybrid
What to expect
As a Project Manager, you will join us on our transformation journey and undertake a high-impact role responsible for leading and delivering strategic change initiatives that support the Post Office Transformation Plan. You will manage projects end-to-end, ensuring successful delivery against scope, time, cost and quality objectives while driving measurable business benefits.
You will work collaboratively with stakeholders across the business, influencing decision-making, managing project governance, and embedding best-practice project management approaches to support organisational objectives and successful transformation outcomes.
This role offers a unique opportunity to make a tangible impact, helping shape the future of the Post Office through the delivery of complex transformation and change programmes that improve outcomes for our business, Postmasters and customers.
How our people behave is as important to Post Office as what is delivered. The Project Manager will role model the Post Office behaviours and demonstrate a Postmaster First mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
To be successful in this role, you will have experience delivering business and operational change projects within a retail or customer-facing environment. You will be comfortable working independently, taking ownership of project delivery and driving outcomes with minimal supervision.
As a Project Manager, you will lead projects from initiation through to implementation, working with stakeholders across the business to deliver agreed outcomes, manage risks and dependencies, and realise business benefits. This role is ideally suited to someone with a retail, operations, or business transformation project management background rather than an IT-focused Project Manager.
Qualifications
- Hold a recognised project management qualification such as PRINCE2 and/or Agile.
- Have extensive experience delivering retail, operational, business change or transformation projects, managing project plans, milestones, risks and dependencies.
- Demonstrate strong stakeholder management skills with the ability to influence and engage senior leaders and cross-functional teams.
- Have experience managing project budgets and proactively mitigating cost, scope and schedule variances.
- Possess strong leadership, communication and people management skills, with a focus on delivery and outcomes.
- Be a self‑sufficient Project Manager who can work independently, take ownership and operate effectively within a complex, fast‑paced environment.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
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