Lifestyle Manager – SHY Lifestyle

London, United Kingdom | Posted on 07/13/2026

Job Description

The Role

We are seeking an experienced, proactive and highly organised Lifestyle Manager to lead and grow our team. This is a client-facing role requiring outstanding communication skills, exceptional attention to detail and the ability to anticipate client needs before they arise. You will manage a portfolio of UHNW clients while delivering bespoke lifestyle solutions across travel, dining, entertainment and personal services. The successful candidate will thrive in a fast-paced environment, enjoy solving complex requests and be passionate about delivering world-class service.

Key Responsibilities

Client Relationship Management

• Manage a dedicated portfolio of UHNW clients
• Build trusted long-term relationships through exceptional service
• Understand each client’s personal preferences and anticipate future needs
• Act as the primary point of contact across all lifestyle requests
• Ensure every interaction reflects SHY Lifestyle’s luxury brand standards

Manage requests including:

• Luxury hotel reservations
• Restaurant bookings worldwide
• Private jet and helicopter charters
• Event tickets (sports, concerts, theatre)
• VIP access and hospitality
• Family travel arrangements

Travel Planning

• Source luxury accommodation
• Coordinate flights, transfers and logistics
• Arrange visas where required
• Monitor travel and proactively manage schedule changes
• Develop and maintain relationships with luxury hotels, security providers and luxury retailers
• Negotiate preferential rates and VIP amenities wherever possible

Operations

• Manage requests efficiently using the company CRM
• Maintain accurate client profiles and preferences
• Ensure all bookings are confirmed accurately
• Monitor ongoing trips and bookings
• Resolve issues quickly and professionally
• Maintain strict confidentiality at all times

Business Development

• Identify opportunities to enhance client engagement
• Promote additional services where appropriate
• Support member retention and client growth
• Represent SHY Lifestyle at networking events and industry functions

Requirements

Skills & Experience

• Minimum 3 years’ experience in luxury concierge, lifestyle management, luxury travel or private aviation and experience in leading a team
• Experience working with UHNW clientele
• Excellent written and verbal communication
• Strong organisational skills
• Ability to multitask under pressure
• Exceptional attention to detail
• High level of discretion and confidentiality
• Flexible approach to working hours
• Proficiency with Microsoft Office and CRM systems
• Existing luxury hospitality network
• Knowledge of private aviation and yacht charter
• Experience with GDS systems
• Experience within a luxury travel agency, family office or concierge company

Personal Attributes

• Professional and polished
• Resourceful and solution-oriented
• Personable and confident
• Highly organised
• Adaptable and flexible
• Passionate about luxury hospitality
• Commercially minded
• Proactive rather than reactive
• Able to think creatively to fulfil unique client requests

Working Hours

• Monday–Friday (9am to 5pm), with flexibility outside standard office hours
• Participation in an out-of-hours rota may be required
• International travel may occasionally be required

What We Offer

• Performance-based commission scheme
• Career progression within a growing luxury lifestyle business
• Ongoing training and development
• Access to exclusive hospitality events and industry partners
• Opportunity to go on FAM trips and global work-related conferences

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