Hotel Duty Manager

CONTRACT

PRIMARY ROLE RESPONSIBILITIES

• Carry out Duty Manager shifts, owning the day-to-day running of the hotel and keeping things moving smoothly for both guests and the team.
• Be the primary point of contact for team members and guests when appointed the role of Duty Manager. Coordinate the entire operation and strive to add value to the guest experience in any way possible.
• Be present across all areas, stepping in where needed to keep service on track. Be proactive in remaining fully trained to support across all operational departments to be able to alleviate operational challenges including those arisen from team shortages and managing last minute pick up.
• Maintain the ability to be a certified First Aider at Work.
• Complete daily health and safety walkarounds and keep back‑of‑house spaces in check ensuring they are clean, safe, and aligned with brand and legal standards.
• Be the lead firewarden for the hotel in the event of an emergency evacuation in accordance with the current procedure. During an evacuation allocate fire task cards to fellow fire wardens to assist with the evacuation of the hotel.
• Undertake one week night shifts, as the allocated Duty Manager, overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures.
• Be ultimately in control of the security and safety of guests and employees within the building.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of three years experience working in a restaurant environment and one year experience at supervisor level or above (required).
• Demonstrable ability to host and run a restaurant service (required).
• A minimum of 2 years experience working in a hotel environment (required).
• Experience being a hotel Duty Manager (preferable).
• Experience working in 4* and 5* hotels (preferable).
• Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License.
• Motivational leadership skills and a genuine desire to deliver training and coaching.
• Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Ability to work at pace through service times and be proactive for the duration of your shift.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family‑friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships

Full terms on our benefits can be found in our Handbook.

APPLY

Please send us your up to date CV.

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