Purpose of the Role
The Senior Care Coordinator (Quality & Compliance) is responsible for coordinating high-quality domiciliary care services while ensuring service users receive safe, effective and person-centred care. Working alongside the Registered Manager, the post holder will lead compliance monitoring, quality assurance, operational coordination and continuous improvement to ensure the service consistently meets CQC Fundamental Standards.
Key Responsibilities
Coordinate care packages, rotas and staffing to ensure safe and effective service delivery.
Act as the main point of contact for service users, families, staff and professionals.
Undertake care plan reviews, risk assessments and quality monitoring visits.
Lead internal audits of care plans, MAR charts, staff files and electronic care records.
Support the Registered Manager in maintaining CQC inspection readiness.
Monitor incidents, complaints, safeguarding concerns and produce improvement action plans.
Ensure policies, procedures and GDPR requirements are followed consistently.
Support recruitment, induction, supervision and ongoing competency of care staff.
Maintain accurate records and produce compliance reports for management.
Utilise and manage the Electronic Care Management System to its full capacity to benefit the services users/the team and the organisation as a whole.
To lead and direct others to provide person-centered care and support to adults with a varying degree of needs including those with Learning Disabilities/Mental Health Challenges to promote independence/reablement/enablement/personal fulfillment.
To build a solid foundation of information and understanding of the company’s services and abilities.
To have a flexible approach allowing for a 360 degree view of the role, the ability to wear many hats is required.
To build teams that work in partnership to make a difference.
- To be part of the 24hr On-Call Rota to ensure 24/7 support to the team and service users.
- Effective problem solver to ensure we meet / exceed expectations.
- Support the Registered Manager with business continuity, occupancy growth and service development.
Compliance & Quality Assurance:
- Ensure compliance with CQC regulations and industry best practices.
- Investigate and resolve complaints or concerns promptly and professionally.
- Provide the link between the services users and the senior management team to ensure they are fully informed.
- Ensure all service user documentation is accurate, up to date and inspection-ready at all times.
- Support preparation for CQC inspections.
- Complete monthly compliance audits.
- Monitor outstanding actions until completion.
#J-18808-Ljbffr…