Resident Support Customer Advisor – Flexible Hours

Southampton City Council is seeking a Service Support Officer to join its Service Centre. The role offers permanent, full-time and part-time (22 hours) positions with potential for permanence on fixed-term contracts.

You will be the first point of contact, resolve queries, and guide residents to the right service while maintaining a fast-paced, accurate and empathetic approach. We emphasise excellent customer service, cross-team collaboration and continuous improvement of customer journeys.

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