Tusker Order Management Advisor – Watford

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships.

Key Responsibilities

• Ensure all orders are captured within a 24‑hour turnaround while preparing contracts with all employer specific details and requests.
• Liaise with dealers to accurately specify and order all vehicle specifications.
• Liaise with the Pricing and Data team to verify manufacturer pricing and discounts and manage monthly price increases.
• Provide exceptional customer service through first‑contact resolution, taking full accountability for service delivery and striving to exceed KPIs and SLAs via phone and email.
• Be flexible to take on bespoke and ad hoc tasks as allocated by the Line Manager.
• Maintain high accuracy levels and meticulous attention to detail.
• Motivate self and the team to achieve targets individually and collaboratively.
• Excel in verbal and written communication with a polite and professional telephone manner.
• Self‑manage with strong organisational and time‑management skills.

Required Skills & Experience

• Experience with Office 365.
• Previous purchasing experience.
• System experience with Ebbon Dacs & Salesforce.

Our Commitment to Diversity

We especially welcome applications from under‑represented groups. We are disability confident and provide reasonable adjustments to the recruitment process.

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