Personal Assistant

Company: Inizio Engage

Position: PA/Team Assistant

Location: Reading

Vacancy Type: Permanent 4 days a week Monday-Thursday

Salary: Competitive

Inizio Engage is currently recruiting for a Team Assistant and Administrator for our client. Our client is a global organisation who are driven to provide healthcare solutions to patients around the world.

We are looking for a highly organised, versatile individual with previous administration experience. The ideal candidate will be very organised and proactive with a track record working in administration/customer service

This is a great opportunity to be part of a successful team where you will interact with various stakeholders and be involved with a variety of tasks.

Key Responsibilities:

• Provides administrative support to Sanofi senior leaders
• Calendar/Diary management
• Travel management – transport, drivers, overseas travel, accommodation, etc
• Assist with organising company events for Directors & clients, e.g. industry events, acting as a point of contact for attendees, arranging hotel requirements and equipment, catering requirements and overseeing coordination of everything on the day
• Manage monthly credit card statements and cash expenses
• Manage meeting room bookings
• Works closely with the team to ensure commitments are met and prepared for e.g. Business Review meetings, Budget meetings, Team meetings etc.
• Letter & email production
• Communications assistance – creating, editing, sending internal communications
• Arranging appointments – internal & external
• Attend Management Team meetings to record minutes and follow up on actions
• Manage invoice payments for external suppliers when related to General Management costs
• As required flexibility may be needed to cover:
  • Responding to incoming calls, emails and facsimile from customers
  • Advise customers on allocation and seek approval in accordance with the escalation procedure on orders that exceed allocation
  • Handle queries and complaints, provide solutions and follow up to ensure resolution in a timely basis in line with guidelines
  • When required to do so, contact existing and/or potential customers and/or stakeholders to share communications
  • Act as a source of information regarding Market intelligence gained through Customer feedback, proactively raise opportunities and risks with internal stakeholders

Qualification/Skill Requirements:

• PA Experience (essential)
• Experience in Customer Service environment (desirable)
• GCSE / O’Level Mathematics and English required (Grade C or above)
• Working knowledge of Microsoft Office systems
• Confidentiality of sensitive information during SLT meetings

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