HR Hub Advisor

HR Hub Advisor

Employer: Severn Trent Services Operations UK Limited

Location: Coventry

Salary: £31,972 per annum

Key Responsibilities

We’re looking for a proactive and customer‑focused HR Hub Advisor to support the employee life‑cycle across the business, providing expert first‑line advice, HR administration and payroll support.

What You’ll Be Doing

• Deliver a responsive and personalised HR service, aiming to resolve queries at first point of contact.
• Provide guidance and support to employees and managers on HR policies, processes, and employee relations matters.
• Process employee lifecycle transactions, including flexible working requests, maternity leave, organisational changes and leavers.
• Support managers with probation reviews, performance management and absence processes, helping to build capability across the business.
• Review and assess employee relations cases and, where appropriate, escalade complex matters to specialist teams.
• Maintain accurate organisational structures and employee records within HR systems.
• Administer payroll activities, including resolving pay queries and supporting payroll accuracy through reporting and analysis.
• Support change and transformation activities, including restructures, TUPE transfers and changes to terms and conditions.
• Provide advice on reward and benefits queries.
• Ensure compliance with GDPR requirements, including handling Subject Access Requests.
• Maintain HR documentation, process maps and knowledge materials to support continuous improvement.
• Build strong relationships with stakeholders across the business and contribute to enhancing the overall employee experience.

How We Work

You’ll be based at our Severn Trent Centre in Coventry. This critical role is 37 hours a week. Our culture encourages collaboration, growth and development, with a strong focus on employee engagement. We value in‑person interactions but also support flexible working from home when needed.

Essential Experience

• Experience providing first‑line customer support or advisory services.
• Strong IT and analytical skills.
• Experience creating and maintaining process documentation.
• Confidence handling challenging conversations and constructively challenging where required.

Desirable Experience

• Experience in HR administration and/or payroll services.
• Knowledge of payroll processes and administration.
• Experience managing small projects.
• Experience using HR systems such as SAP, Trent or similar platforms.
• CIPD qualified or working towards a qualification.

Skills and Attributes

• Passionate about delivering an exceptional customer experience.
• Excellent verbal and written communication skills.
• Active listener who asks effective questions to understand and resolve issues.
• Right‑first‑time focus with strong quality and accuracy.
• Empathy, professionalism and sound judgement.
• Initiative and creativity to solve problems and achieve positive outcomes.
• Collaborative and willing to share knowledge with others.
• Calm and resilient under competing priorities.
• Adapts positively to change and evolving business needs.
• Committed to continuous learning and personal development.
• Thrives in a fast‑paced, performance‑driven environment.

Qualifications

• GCSE in English and Maths at Grade C/4 or above.
• CIPD qualification, working towards CIPD or an equivalent professional qualification is desirable.

How We’ll Reward and Care for You

We offer a range of benefits that reward and recognise great work, and support your growth and wellbeing.

• 25 days holiday plus bank holidays (with the ability to buy or sell up to 5 days per year).
• Annual bonus scheme (up to £1,500 per annum based on company performance).
• Leading pension scheme – we double your contribution (up to 15% when you contribute 7.5%).
• Sharesave – opportunity to buy Severn Trent PLC shares at a discounted rate.
• Dedicated training and development through our ‘Academy’.
• Electric vehicle scheme and retail offers.
• Family‑friendly policies.
• Two volunteer days per year.

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