Customer Service and Repairs Administrator- Lakeside
Retail
General
West Thurrock, Grays, UK
Overview
Application
Customer Service and Repairs Administrator- Lakeside
Starting Salary: £12.71+ (depending on experience)
Location: Lakeside
Fully onsite – Monday to Friday
Voted one of Sunday times best places to work 2025 and 2026!
Chisholm Hunter is one of the UK’s multiple award‑winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high‑end, luxury customer experience which is ‘A Cut Above’.
At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
We are looking for a Customer Service and Repairs Administrator to be based in our Lakeside store.
Job Responsibilities
- Support the branch management team, review and analyse store performance in repairs and special orders targets
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
- Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
- Conducting daily stock counts for audit purposes
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
- Management of all other administrative duties as required for the branch
- Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.
Requirements
- Experience in a commercially-focused (preferably retail) Administrator role
- Skilled in Microsoft Office suite
- Eager to learn and build on your retail and product knowledge
- The ability to work as part of a team and use your own initiative
- Fantastic communication and organisation skills
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year
- Company life assurance of three times your salary for all colleagues
- Colleague incentives
If this sounds like the ideal role for you, apply now!
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