2nd Line IT Support Technician – Windows & Security

Sumer Group Holdings Limited IT Technician (2nd Line) role based in Stoke-on-Trent focuses on delivering prompt end-user support and incident resolution across a multisite environment. You will work with central IT to ensure reliability, security, and performance of our technology stack, while maintaining robust local infrastructure.

The role requires strong troubleshooting across Windows, Microsoft 365, networking, and identity management, with the ability to operate independently and

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