Job Description
About the role
The Partner Technology & Automation Lead owns the technology and automation layer that powers IFS Partner Operations & Excellence globally. You will design, build, and deploy AI agents and automated workflows that eliminate manual overhead across the partner lifecycle — and you will own the data infrastructure that gives commercial leadership real-time visibility without a human in the production chain.
You will manage a small operational team and own the full IFS partner technology stack: Partner Connect (Unifyr EU), HubSpot, THOR, OSCA, and the Boomi integration layer.
If you’re looking for a role where you document processes for others to automate, this isn’t it. If you build things, ship them, and then look for the next thing to eliminate — read on.
What you’ll own
AI & Automation
- Design, build, and deploy AI agents and automated workflows across the partner lifecycle — ticket triage, dashboard refresh, onboarding communications, portal updates, intake routing
- Own the automation backlog: prioritise, build, and ship
- Evaluate and deploy AI features within Partner Connect, HubSpot, and adjacent platforms
Data Infrastructure & Governance
- Own the partner data model across THOR, HubSpot, and Partner Connect
- Define field mapping standards, data ownership rules, and validation logic
- Govern data integrity across system integrations via Boomi — flag and resolve sync failures before they surface in leadership reporting
Platform Ownership
- Own and optimise the full partner technology stack
- Assess and approve all system configuration changes; run impact assessments before any platform update goes live
- Represent Partner Operations in all cross-functional platform and data discussions with IT, Product, and external vendors
Team Leadership
- Day-to-day management of the TMO (Ticket Management Office) team
- Build and enforce a structured intake model with defined routes, owners, and SLAs
- Develop team capability in AI-assisted operations
Qualifications
What we’re looking for
- Proven hands-on experience building and deploying AI agents or automated workflows in a partner operations, sales operations, or revenue operations environment
- Platform experience with HubSpot and at least one PRM platform
- Experience owning a data model or governance framework in a multi-system CRM/ERP environment
- Track record of reducing manual operational overhead through technology — not headcount
- Experience managing a small operational team
- Enterprise software or SaaS background strongly preferred
Additional Information
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
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