Customer Service Representative Apprenticeship – Essex

Overview

Kompare are looking for a new Call Centre Customer Service Representative Apprentice. You will be studying towards your Customer Service Practitioner apprenticeship L2.

About the Employer

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.

What You’ll Do

As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition.

Day-to-Day Responsibilities

• Calling insurance applications as they fall in our live CRM system
• Building relationships with the applicants, to ensure their experience is of the highest quality
• Filtering the applicant’s insurance needs and connecting them to the correct insurer
• Managing applicants’ call needs, such as booking callbacks, in some cases, being able to offer them multiple brokers to receive quotations
• Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer
• Using your communication skills to connect the client with the Broker with a seamless transition
• A full UK Driving Licence is required for this role

Preferred Skills

• Basic Computer Skills
• Excellent Telephone Manner
• Personal Attributes: Confident Professional Enthusiastic Positive Outlook & Desire To Succeed Motivated

Training and Qualifications

• Course: Customer service practitioner (level 2)
• Level: 2
• Route: Sales, marketing and procurement
• Apprenticeship Level: Intermediate

Working Arrangements

• Working Week: Monday – Friday 9.00am – 5.30pm
• Expected Duration: 1 Year
• Training Provider: BABINGTON BUSINESS COLLEGE LIMITED

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