Housing & Support Worker
A compassionate Housing & Support Worker is required to support women and children in specialist supported accommodation, providing housing advice, safeguarding, advocacy and person-centred support.
Salary: £29,000 per annum
Location: Harrow, North West London
Job Type: Full-time, Permanent
Working Hours: 35 hours per week, Monday to Friday, 8.30am to 5pm (including a half-hour unpaid break)
Job Overview
We have a fantastic new job opportunity for a Housing & Support Worker to join a specialist supported accommodation service helping women and children rebuild safer, more independent futures.
As a Housing & Support Worker you will manage a caseload of residents, delivering practical and emotional support, advocacy, safety planning and housing guidance tailored to each woman’s needs.
This Housing & Support Worker role would suit someone who is calm under pressure, trauma-informed and committed to making a meaningful difference in a varied onsite support environment.
Duties
- Resident Support: Provide practical and emotional support to women and their children, building trust and promoting confidence, safety and independence.
- Support Planning: Develop personalised support plans, risk assessments and safety plans, carrying out regular key work sessions and reviewing progress.
- Housing and Wellbeing Advice: Support residents with housing, benefits, finances, wellbeing, parenting, legal matters and access to community services.
- Admissions and Move-On: Welcome new residents through admissions and induction, coordinate move-on planning and help residents prepare for independent living.
- Advocacy and Partnership Working: Liaise with housing providers, health services, police, social care, solicitors and partner agencies on behalf of residents.
- Safeguarding and Records: Promote safeguarding, respond appropriately to risk and maintain accurate confidential case records and documentation.
- Refuge Environment: Help maintain a safe, welcoming and well-managed refuge through health and safety checks, property inspections and reporting repairs.
- Participation and Tenancy Support: Monitor rent and service charge payments, support tenancy responsibilities and encourage participation through meetings and life skills activities.
Candidate Requirements
Essential
- Gender requirement: Due to the gender specific nature of this role, applications can only be accepted from women candidates. This includes all women whose gender is female, including those who hold a gender recognition certificate (GRC). Gender is considered to be a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.
- Experience supporting vulnerable adults within housing, domestic abuse, homelessness or another support setting.
- A good understanding of domestic abuse, coercive control, trauma and the impact of violence against women and girls.
- Experience carrying out support planning, risk assessments and safeguarding.
- Knowledge of housing, welfare benefits and tenancy sustainment.
- Excellent communication and relationship-building skills.
- Strong organisational skills with accurate record keeping.
- Confidence using Microsoft Office and digital case management systems.
- Ability to work independently, prioritise effectively and remain calm in challenging situations.
Desirable
- Experience working within a residential domestic abuse or refuge service.
- Knowledge of housing law or homelessness pathways.
- A relevant qualification in housing, social care, VAWG or community support.
This role is subject to an Enhanced DBS check.
Closing Date: 29 July 2026
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