Field Service Coordinator

Position Overview

Provide administrative support to the Service Department to ensure the smooth running of site installs, service work and spares contracts. 12 month fixed term contract.

Key Responsibilities

• General administrative duties to enable the smooth running of the Service Department.
• Assisting in obtaining the correct documentation to enable the Field Service Engineers to travel to customer sites.
• Accurate training records in conjunction with the H&S Team.
• Appropriate medical records.
• Complete travel arrangements.
• Site access passes.
• Assisting in the smooth operation of dispatching tapchanger spare kits to customers.
• Scanning/cataloguing drawings and other historical data.
• Order input.
• Handling customer enquiries.
• Progress chasing.
• Processing of timesheets and expenses.
• Stationery and workwear ordering.
• Assisting with processing warranty claims.
• Creating purchase requisitions.
• Creating site packs.

Qualifications

• Highly computer literate with the ability to maintain accurate records.
• Ability to work with all recognised IT systems, including advanced proficiency in Microsoft Office (Word, Excel, Project, Outlook, etc.) and internet/intranet applications.
• Commercially astute.
• Strong administrative experience.

Benefits

• Competitive salary.
• Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles).
• Flexible and hybrid working options (role dependent).
• Life insurance – 4 x annual salary.
• Enhanced company pension scheme.
• 24/7 free and confidential employee assistance programme.
• GP24 service – Access to remote, private GP services 24/7, 365 days a year plus second medical opinions.
• BrushRewards – Discounts on everyday essentials, gifts and holidays.
• Family friendly policies including enhanced maternity/paternity benefits.
• Bike to work scheme.
• Long service awards.
• Ongoing professional development and training.

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