This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect while working towards a customer service qualification.
Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.
What You’ll Do
- Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in customer service
- Taking payments and following through with invoicing
- Ensure customers are kept informed of any delays or developments as soon as possible
- Load customer appointments onto the system, paying attention to detail to ensure all information is input accurately and in full
- Ensure all data is kept up to date
- Create and process daily reports, and complete them to deadlines
- Control and coordination of regional Field Support Engineers daily and weekly diaries
- Acting as a conduit between the Field Support Engineers and the customer
- Placing warranty and service calls for FSE and 3rd party engineers
- Assist with customer pre-calls, to confirm appointments/delivery details
- Familiarisation with the full range of Grant products and uses
- Liaise with sales for any opportunities to promote Grant product range to homeowners/installers
- Any other duties that may need to be carried out
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
Essential – GCSE – Maths & English – C/4 or above.
Training Outcome
Permanent role as a Customer Service Administrator, Progress up to Team Lead, Transfer to other internal teams. A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation.
Course Information
Course: Customer service specialist (level 3). Level: 3. Route: Sales, marketing and procurement. Apprenticeship Level: Advanced. Working Arrangements: Working Week: 8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am-4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am-6.00pm (8.30am-5.00pm on Friday). Expected Duration: 1 Year 3 Months. Training Provider: DERBY BUSINESS COLLEGE LIMITED.
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