Role Overview
Role: Contact Centre Coordinator Location: Wrexham (LL11) Job Type: Full Time Pay: £12.83 an hour Hours: 39.5 hours per week. You will work set 8‑hour shifts between 8:00am and 6:30pm, with one weekend day (Saturday or Sunday) worked every four weeks. Rotas may occasionally change to meet business needs, with advance notice provided wherever possible.
Are you an outgoing, personable and clear communicator with a positive attitude? We’re looking for somebody with a genuine passion for delivering excellent customer service to inbound callers.
The role: our partner is seeking motivated and professional candidates to join their established team. This is an excellent opportunity to build a long‑term career with a highly successful organisation that genuinely values its people, provides comprehensive training, and offers excellent opportunities for progression.
Following a comprehensive four‑week induction and training programme, you will become a key point of contact for customers, handling inbound telephone enquiries on behalf of a wide range of businesses across sectors including property, legal, healthcare and financial services.
Responsibilities
- Serve as the first point of call for all callers, maintaining an upbeat and personable attitude at all times.
- Provide a professional and friendly service, answering customer calls, accurately recording information, and ensuring messages are relayed efficiently using internal systems.
- Handle the comprehensive messaging service, including setting tasks for callbacks, without dealing with billing or account issues.
- Deliver a varied role where no two days are the same, using problem‑solving, multitasking and strong customer‑care skills.
Qualifications
- Confident and professional on the phone.
- Friendly and customer‑focused.
- Resilient and able to remain calm under pressure.
- Organised with excellent attention to detail.
- Comfortable working in a fast‑paced environment.
- Competent using computers and entering data accurately.
- Strong communication, listening and problem‑solving skills.
- Previous experience within customer service, contact centres, hospitality, retail or administration beneficial but not essential.
- No previous call handling experience required.
Benefits
- Full‑time hours.
- 33 days annual leave, increasing with length of service to 37 days (including bank holidays).
- Comprehensive paid training.
- Clear career development and progression opportunities.
- Employee Assistance Programme with mental health support.
- Access to well‑being facilities.
- 24/7 GP service.
- Subsidised meals and drinks, including a full‑service cafe with breakfast, lunch and dinner.
- Free on‑site gym.
- Regular employee events and team celebrations.
- Modern, well‑equipped working environment.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
#J-18808-Ljbffr…