Shift Control Room Operator – Reading, Berkshire, RG2 6AD
Contract: Permanent
Salary: This role will be paid from £32,715 to £42,000 depending on skills and experience.
As a Control Room Operator, you’ll work within the Wastewater Control team as the first line of defence in identifying and responding to operational issues across our wastewater network. This is a critical role in safeguarding our customers from flooding and protecting the environment from pollution. As part of our System Operations team, you’ll oversee the performance of over 366 sewage treatment works and 7,000+ pumping stations across London and the Thames Valley. You’ll use cutting‑edge monitoring tools and collaborate with field teams to respond to alarms, prioritise risks and coordinate urgent responses. Please note this is a secondment role for up to 12 months.
This role is based at Reading – Kemble Court, RG2 6AD. You’ll work on a 6-week rolling shift pattern with 12-hour day and night shifts, including weekends. Across the 6 weeks, you’ll have both a full week and a full two weeks off. Annual leave is built into this pattern.
What you’ll be doing as a Shift Control Room Operator
- Monitoring alarms and system data to detect issues across pumping stations, sewer networks, and treatment works.
- Coordinating urgent field responses to prevent flooding and environmental harm.
- Logging decisions, actions, and safety updates accurately and consistently.
- Escalating high-risk incidents to the appropriate teams and managers.
- Supporting colleagues during high workload periods and contributing to a smooth shift handover.
- Using safety systems and emergency protocols to protect field staff.
What you should bring to the role
- Experience with SCADA systems.
- Knowledge of pumping stations, wastewater treatment works, or network operation.
- Operational experience and an understanding of quality management standards (desirable).
- A proactive, methodical approach to managing high volumes of work.
- Strong analytical skills with a good level of numeracy.
- Ability to work under pressure and make sound decisions quickly.
- Competence with IT systems and Microsoft Office.
- A full UK driving licence to support work from disaster recovery sites (desirable).
Benefits
- This role will be paid from £32,715 to £42,000 depending on skills and experience.
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to a range of benefits to support health, wellbeing and finances, including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).
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