Overview
CUSTOMER SERVICES – IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
Role
As a Safety Support Services Coordinator you’ll be doing one of the most important jobs in our business: looking after our customers. This means building relationships, understanding what they do, how they do it, and how we can help them do it better.
Responsibilities
- Deliver a best-in-class service while utilising product knowledge and expertise to maximise upselling opportunities.
- Communicate with customers via telephone, email, and website enquiries.
- Support the scheduling of work across face fit testing and healthcare surveillance.
- Manage quotations and coordinate bookings from initial enquiry through to post-hire feedback.
- Take ownership of the full customer journey and build strong relationships with both new and existing customers.
- Perform general administrative duties and attend customer visits as required.
Qualifications and experience
- Experience in a customer service environment; industry experience preferred.
- Hands-on, highly operational, service-focused mindset with the ability to see and feel the impact of your work.
Benefits
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
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