Client Support Specialist — Frontline Service Lead

Mitie Group plc in Manchester is seeking a Customer Service Advisor to join our Group Operations team at the state-of-the-art TSOC office. You will be the first point of contact for Mitie clients, delivering high-quality service via telephone and email.

You will use internal systems to log and track requests, raise service tickets, and guide customers on entitlements and next steps. The role also involves coordinating with internal teams to keep work flowing smoothly.

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