Customer Service Administrator
About the Company
Provides simple, reliable and sustainable waste management services to businesses across the UK, with a strong focus on customer service and environmental responsibility.
Location
Emersons Green, Bristol, BS16 7FL
Salary
£28,000 – £32,000 DOE + Benefits
Hours
Monday – Thursday: 9:00am – 5:00pm
Friday: 9:00am – 4:00pm
Benefits
- Free parking
- Medical cover
- Birthday off
- 28 days holiday including bank holidays
- Supportive and growing business
- Fast-paced working environment
The Role
This is a varied customer service and administration role where you’ll be the first point of contact for customers, handling queries, complaints and account administration while helping deliver excellent customer service.
Key Duties
- Managing customer enquiries by phone and email
- Complaint resolution and objection handling
- Processing customer orders
- Supporting new customer onboarding
- Account administration and record management
- Credit control and debt collection support
- Liaising with suppliers and customers to resolve issues
- Troubleshooting customer problems and finding solutions
What They’re Looking For
- Previous customer service and administration experience
- Confident telephone manner
- Strong organisational skills
- Excellent attention to detail
- Experience handling complaints
- Good IT skills, including Microsoft Office
- Someone who enjoys a busy, fast-paced environment and can manage multiple tasks effectively
Equal Opportunities Statement
Office Angels is an equal-opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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