Customer Service Assistant
Location: Basingstoke (Hybrid – 4 days onsite, with flexibility to work from home as needed)
Pay Rate: £14-15.00 per hour (Equivalent to £27,000 per annum)
Hours: Full-time, 37.5 hours per week
Shift Pattern: Monday to Thursday 9:00-17:00, Friday 9:00-15:30 (45-minute daily break)
Contract Type: 10 months initially
Start Date: ASAP
Position Summary
We are seeking two highly organized and communicative Customer Service Assistants to play a key role in managing customer accounts across the UK. In this role, you will act as a primary point of contact, ensuring seamless communication to resolve delivery delays, technical queries, and finance issues.
Key Responsibilities
Account & Data Management: Maintain and update customer master database records to ensure compliance with data protection and auditing standards.
Order Processing: Raise quotations, process customer orders, and manage scheduling agreements according to agreed service levels.
Customer Communication: Handle telephone and email enquiries daily, building strong relationships with customers.
Internal Collaboration: Engage regularly with internal teams-including Distribution, Planning, Sales Operations, and Finance-to manage customer expectations regarding stock availability, pricing, and payments.
Issue Resolution: Investigate customer queries or complaints and take swift action to resolve them.
Logistics Coordination: Liaise with courier agents and use tracking platforms to monitor delivery movements.
Administration: Manage, code, and file emails in the shared team mailbox, and actively participate in daily operational meetings.
Continuous Improvement: Support company values, participate in continuous improvement initiatives, and promote health and safety awareness.
Requirements & Skills
Experience: Proven experience working within a team in a customer-facing or customer service environment.
Key Traits: High level of organization, attention to detail, and strong problem-solving and communication skills.
Technical Skills: Intermediate to advanced proficiency in Microsoft Word and Excel. Experience using SAP or similar ERP/database systems is highly advantageous.
Industry Experience (Preferred): Prior exposure to a pharmaceutical or similar customer service environment is a plus.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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