Start Your IT Career with Brother
Brother Industries (U.K.) Ltd is part of Brother Industries Ltd, a global multi‑business organisation headquartered in Japan. Brother remanufactures a diverse range of products, from office printers to industrial machining centres.
Based in Wrexham, North Wales, Brother Industries (U.K.) Ltd operates one of Europe’s award‑winning carbon‑neutral recycling facilities and is at the forefront of digital transformation and sustainable manufacturing.
We are looking for a motivated and enthusiastic IT Apprentice to join our IT team. This is an excellent opportunity to gain hands‑on experience across a wide range of technologies while working towards an accredited IT qualification.
About the Role
As an IT Apprentice, you will support the day‑to‑day operation of the IT department while developing your technical knowledge and practical skills.
Key Responsibilities
- Provide first‑line IT support to colleagues both onsite and remotely
- Diagnose technical issues and identify appropriate solutions
- Support end users and ensure issues are resolved effectively
- Back up, restore and transfer user data
- Configure and deploy laptops, desktops and other IT equipment
- Maintain hardware including laptops, desktops, printers and peripherals
- Support Microsoft 365 applications and Windows operating systems
- Assist with software installations, system updates and patch management
- Support hardware replacement activities
- Assist with basic networking tasks and troubleshooting
- Maintain accurate IT documentation and records
What You’ll Learn
- Windows 10 and Windows 11 operating systems
- Microsoft 365 administration and support
- Active Directory and user account management
- Networking fundamentals including switches, firewalls and connectivity
- Virtual machines and server environments
- IT service management tools such as Jira and Confluence
- Cyber security awareness and best practices
- IT processes, procedures and documentation
- Opportunities to work towards a recognised IT qualification
Skills and Competencies
We are looking for someone who demonstrates:
- Excellent communication skills and the ability to explain technical issues clearly
- Strong customer service and user support skills
- Good knowledge of Microsoft 365 and Windows operating systems
- Attention to detail and the ability to manage large volumes of information accurately
- Strong organisational skills and the ability to work to deadlines
- A positive and proactive approach to problem solving
- The ability to work independently and as part of a team
- A willingness to learn and continuously develop new skills
- Commitment to following processes, policies and procedures
- An understanding of database management, reporting systems, software installation and network support would be advantageous
About You
This opportunity would suit someone who:
- Has a genuine passion for IT and technology
- Enjoys helping people solve technical problems
- Has an interest in cyber security and protecting systems
- Is enthusiastic, reliable and eager to learn
- Has strong attention to detail
- Wants to build a long‑term career within IT
Previous experience is not essential, but an interest or awareness of the following would be beneficial:
- Networking technologies
- Cisco environments
- Cloud platforms and servers
- SharePoint, GitHub or Visual Studio Code
- Data and reporting tools
- Cyber security principles
- Programming or scripting languages
Qualifications
Essential
- Minimum of 5 GCSEs (Grade 4/C or above), including English and Maths
- A‑Level (or equivalent qualification) in IT or a related subject
Desirable
- Full UK Driving Licence
Why Join Brother?
This is a fantastic opportunity to begin your IT career with a global manufacturing organisation and circular technology leader.
What You’ll Gain
- Structured training and development
- Support towards recognised IT qualifications
- Hands‑on experience across a wide range of technologies
- Career progression opportunities within IT
- Exposure to digital transformation projects
- Opportunity to travel overseas
Employee Benefits
- Competitive salary with annual salary reviews
- Spring and Winter reward reviews based on company performance
- Onsite Mental Health Champions
- Free and confidential 24/7 support services
- Discounted gym memberships
- Corporate dental rates
- Long service awards
- Free eye tests for substantial computer users
- Professional membership fees paid by the company
- 50% discount on Simply Health Healthcare Cash Plan
If you’re passionate about technology, eager to learn, and looking for an exciting first step into the IT profession, we’d love to hear from you.
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