Introduction
Are you looking for an apprenticeship in IT? If so, Postworks in Northampton are looking for an apprentice to provide first-line technical support to colleagues, both remotely and in person, and resolve IT issues. You will be fully trained, working with the senior IT leadership team.
What You’ll Do
As an IT Helpdesk Apprentice, you will play a key role in supporting internal teams and helping to keep technology running smoothly. You will gain hands‑on exposure to network infrastructure, device management, hardware deployment and day‑to‑day technical support, building the skills and confidence needed for a successful career in IT.
Key Responsibilities
- Provide first‑line technical support to colleagues, both remotely and in person, resolving IT issues and keeping users informed throughout.
- Assist with the configuration, staging and deployment of company laptops, mobile phones and office hardware.
- Maintain the IT asset inventory, ensuring hardware, software and licences are accurately recorded and tracked.
- Support senior IT colleagues during firmware upgrades, maintenance and optimisation of core network infrastructure by providing smart‑hands assistance.
- Troubleshoot hardware, software and connectivity issues, escalating more complex problems where appropriate.
- Carry out day‑to‑day administrative and technical tasks to support the smooth running of the IT function.
- Assist with setting up equipment for new starters and preparing devices for leavers.
Skills Required
- Communication skills
- IT skills
- Prioritise work
- Problem‑solving skills
- Willing to learn
Qualifications
- Desired – GCSE English 9‑4
- Desired – GCSE Maths 9‑4
Personal Projects
We would love to hear about any personal or home IT projects, so please include these in your application.
Transport and Travel
You will need to have your own reliable transport as this employer has two sites.
Training Outcome
Potential for a strong candidate to be brought on as permanent with internal mobility opportunities after the completion of the apprenticeship.
Course Information
- Course: Information Communications Technician (Level3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
- Training Provider: BEDFORD COLLEGE
Working Arrangements
- Working week: Monday – Friday 8.30am to 5.00pm (with breaks)
- Expected duration: 1Year10Months
- Weekday training: Attend Bedford College once a week; evening course every Tuesday 6pm – 9pm starting in September2026.
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