Student Safety Team Member

Job Overview

The Student Safety Team Member role in Durham involves working full‑time overnight shifts from 10pm to 7am, five days per week, on a contract that extends until 30 September 2026, with the possibility of renewal.

Pay and hours: £16.66 per hour, 37.5 hours per week.

Key Responsibilities

• Act as a positive brand ambassador and create a safe, welcoming, and supportive environment for students.
• Maintain consistent, high‑quality service throughout the night.
• Respond to emergencies and vulnerable situations, including noise complaints, lock‑outs, fire alarms, flooding, and system failures.
• Work with security to protect residents and the property.
• Keep shared and communal areas clean and tidy.
• Support other accommodation sites during major incidents when required.
• Build relationships with students and signpost them to appropriate support services.
• Respond to individual student needs and elevate welfare concerns when necessary.
• Act on student feedback and resolve or escalated issues promptly.
• Follow company policies, procedures, and safety standards.
• Complete required safety checks and respond appropriately to emergencies.
• Maintain a clean, well‑maintained environment.

Qualifications

• Previous experience in a similar role required.

Employment Details

• Location: Durham
• Shift time: 10pm – 7am
• Hours: 37.5 hours per week (5 days out of 7)
• Contract start: ASAP
• Contract end: 30 September 2026 (possible extension)

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