IT Support Apprentice based in Harlow. Supporting local businesses within a 10‑mile radius of the office, both onsite and remotely.
About the Employer
ITSSIE Ltd is a company based in Harlow, specialising in IT Support for small to medium‑sized businesses in and around the Essex area. ITSSIE Ltd provides tailored solutions for all aspects of IT, including installations, advice on required solutions, and ensuring projects are completed to a high standard.
What You’ll Do
- Be the friendly face of IT when users experience problems
- Take requests from users via email, ticketing system, telephone, and in person
- Log full details of time and work undertaken in the ticketing system
- Complete initial troubleshooting in a timely manner
- Monitor the support ticket system for incidents requiring escalation or urgent attention
- Build and maintain desktop/laptop PCs, Macs and Windows servers
- Follow and apply IT policies and procedures applicable to the client
- Help and advise with ad‑hoc IT requirements from clients
- Diagnose and resolve hardware and software faults
- Perform system health checks and software/app support
- Travel to visit other businesses to help with IT support
- Travel to other businesses to collect equipment from customer sites
- Install hardware on client’s sites
- Install infrastructure wiring on client’s sites
- Undertake other duties as reasonably required, including out‑of‑hours work for projects when necessary
Training Outcome
Full‑time position may be available for the successful candidate at the end of the apprenticeship.
Skills Required
- Communication skills
- Problem‑solving skills
- High customer focus
- Can‑do attitude
- Interpersonal skills
- Friendly and confident
- Able to learn quickly and adapt
- Flexible and adaptable
- Able to manage own time
- Ability to prioritise
Qualifications
Essential – GCSE: 5 GCSEs including English and maths, grades 9 to 4 (A* to C).
Course Information
Course: Information communications technician (Level 3)
Route: Digital Apprenticeship Level: Advanced
Working Arrangements
Working week: Monday to Friday, 9am to 5pm (35 hours per week). 1 hour lunch break. Expected duration: 1 year 6 months.
Training provider: FIREBRAND TRAINING LIMITED
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