IT Support Technician

A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team. This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix.

The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available.

Key Responsibilities

• Service Desk Support: Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk.
• Desktop & Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications.
• User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks.
• Infrastructure & Backups: Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity.
• Specialised System Support: Assist with printing services, remote control tools, and legal tech systems like Proclaim.

Essential Requirements

• Experience: 2+ years of hands‑on 1st/2nd line technical support experience in a commercial business setting.
• OS & Software: Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration.
• Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments.
• Methodology: An active ITIL certification and a firm understanding of structured support processes.
• Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies.

Nice to Have

• Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software.
• Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross‑training into Citrix will be provided).
• Support Tools: Experience utilizing remote support platforms like TeamViewer or standard RMM tools.

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