Level 3 AI & Data Foundations Apprentice (Circularity First)

IntroductionProvide end‑to‑end administrative and customer support across the order lifecycle. This role ensures accurate order processing, clear customer communication, and efficient coordination between internal teams to deliver a seamless and traceable operational workflow while maintaining high customer satisfaction.

What You’ll Do

• Order Processing & AdministrationProcess sales orders, purchase orders, and vendor orders accurately and in a timely manner.Maintain ERP data accuracy (customer details, item updates, order status).Validate stock availability and flag discrepancies.Liaise with the warehouse to ensure correct pick, pack, and dispatch activities.Support invoicing, dispatch notes, delivery tracking, and documentation.Assist with reporting on daily workflow, backlog, and completed tasks.Collate and manage data requirements for compliance (e.g. Climate Essentials).Provide general coordination support across departments.Produce weekly and monthly operational reports.
• Customer SupportHandle inbound customer queries via phone, email, marketplaces, and customer platforms.Provide order updates, returns guidance, and basic technical support where appropriate.Manage after‑sales issues including DOA, missing or incorrect items.Log and process RMAs, coordinating with Finance and Warehouse teams for resolution.Maintain accurate customer communication logs and service documentation.Escalate complex or high‑risk issues to the Operations Manager.Support customer satisfaction tracking and service performance monitoring.
• Cross‑Team Support & CoverageProvide daily workflow cover for Operations and Customer Teams.Support non‑technical quote requests where required.Facilitate communication with Cisco and other vendors where necessary.Ensure smooth coordination between Sales, Operations, Warehouse, and Customer Service teams.

Skills Required

• Office Packages
• General IT literacy

Qualifications

• EssentialGCSEs including English Language and Maths – A*‑C/9‑4 or equivalent

Working Arrangements

• Working Week: Monday to Friday, 8:00am to 4:30pm
• Expected Duration: 1 Year 6 Months
• Number of Positions Available: 2
• Training Provider: BPP PROFESSIONAL EDUCATION LIMITED

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