Introduction
The Planning Administrative Apprentice role is an excellent opportunity to learn about planning and local government. With a wide range of responsibilities, providing high quality customer service to residents and administrative support to colleagues including planning officers, planning enforcement, tree and ecology specialists.
About the Employer
At Mole Valley District Council, we are focused on delivering high quality, value for money services, both in-house and through partnerships for Mole Valley’s residents and businesses. We are one of 11 councils in Surrey and work closely with Surrey County Council. You can read more about our key projects and our teams to give you a sense of how we work and what we work on.
What You’ll Do
- Manage queries and information from internal and external customers efficiently and effectively via email, telephone, social media and face‑to‑face.
- Undertake general administrative duties across the department including incoming and outgoing post, monitoring of email inboxes, uploading, redaction and categorisation of letters of representation and responses from consultees.
- Support the process of the receipt of planning applications through numbering applications, processing fees and setting up electronic planning application files including redacting and categorising documentation for internal and external users.
- Support the Community Infrastructure Levy (CIL) Officer carrying out day‑to‑day organisational and administrative tasks.
- Manage own time effectively using a range of skills and techniques (diary management, timetabling, priority setting etc.).
- Communicate effectively with members of the team and colleagues in the Development Management Team, listening actively to instructions and asking questions where necessary.
- Ensure confidentiality is a priority in all work activities.
- Provide high levels of customer service at all times, taking time to listen actively to customers and explain clearly the reasons for any action taken.
Training Outcome
Previous Planning Administrative Apprentices have progressed to careers within local government either at Mole Valley or at other authorities. Planning Assistant/ Planning Officer.
Skills Required
- Communication skills
- IT skills
- Customer care skills
- An interest in Planning
Qualifications
- Essential – GCSE – English – 4-9
- Essential – GCSE – Maths – 4-9
Course Information
Course: Business administrator (level 3)Level: 3Route: Business and administrationApprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday – 37 hours per week. At least 6 hours of this time will be spent on study. Expected Duration: 1 Year 9 Months. Training Provider: WAVERLEY BOROUGH COUNCIL
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