Patient and Client Council Practitioner

The Patient and Client Council (PCC) is currently seeking a Practitioner to deliver high-quality engagement,

advocacy, and support services across Northern Ireland based at PCC offices in Belfast, Ballymena, Lurgan, or

Omagh.

This is a temporary full-time position, starting ASAP and lasting until the 31st of October 2026. The pay rate will

be £21.24 – £27.10 per hour.

Within this role, you will:

• Provide one-to-one advocacy support, helping people and families speak up, raise concerns, and solve
• issues with health and social care services.
• Help people share their experiences of health and social care services and support them to take part in
• improving those services.
• Manage a caseload and take part in the duty rota, including answering helpline calls and responding to
• email enquiries.
• Build positive working relationships with health and social care professionals, community and voluntary
• organisations, and service users to encourage teamwork and shared decision-making.
• Support projects and activities that improve public involvement, engagement, and new ways of working
• across health and social care services.

This role offers an opportunity to make a real difference by empowering people, ensuring their experiences

shape services, and helping to deliver a more responsive and people-centred HSC system.

What We Need From You:

Essential:

• A degree, or a relevant professional qualification with at least 2 years experience working in a paid
• capacity with vulnerable people, or at least 4 years experience working with vulnerable people who
• require support to overcome significant challenges.
• Experience liaising with statutory and voluntary agencies.
• Experience developing effective relationships with service providers while balancing advocacy and
• constructive challenge.
• Advanced communication skills, including empathy and active listening, to build rapport and resolve
• concerns.
• A current, full UK driving licence and access to a car (unless a disability prevents this and suitable
• transport is available).

Desirable:

• Knowledge of HSC complaints procedures.
• Experience supporting individuals through complaints, trauma, or crisis.
• Familiarity with safeguarding and multi-agency working.
• A qualification in advocacy or a similar discipline.

What We Will Offer You:

• A minimum of 28 days paid holiday (pro rata)
• Free comprehensive and ongoing annual training courses
• Free uniform if required
• 24 Hour on call service that can be accessed for emergencies

The Next Steps:

• Contact Ella Milligan or Ronan Lavery at First Choice Belfast
• Apply now via the link

First Choice is an equal opportunities employer

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