Join our team as an Inclusion HealthCareNavigator and make a real difference. You’ll be the first friendly face orvoice our patients encounter, helping them access the right care and supportthey need. From managing appointments and responding to queries, to guidingindividuals toward vital health and community services, you will play a keyrole in improving wellbeing and inclusion. Working closely with our dedicatedwellbeing team, you will support some of the most vulnerable groups includingpeople experiencing homelessness and asylum seekers, ensuring that everyonereceives compassionate, accessible, and person-centred care. If you areempathetic, organised, and passionate about helping others, this is youropportunity to make a meaningful impact in a supportive and purpose-drivenenvironment.
We encourage early applications as this vacancy may close early if sufficient suitable applications are identified.
Main duties of the job
To act as the first point of contact forpatients providing both health and wellbeing navigation. The role will supportpatients by managing phone and face to face queries, booking appointments, anddirecting individuals to the right service. The postholder will work closelywith the wellbeing team to provide care navigation, advocacy, and signposting,with a focus on inclusion health groups such as people experiencinghomelessness, asylum seekers, and other vulnerable populations.
About us
Bevan is a growing, progressive and award-winning Social Enterprise. We provide a range of primary, community andhospital based healthcare services in Bradford, Leeds, Wakefield, Calderdale & North Yorkshire, for people who are homeless or vulnerably housed,refugees and people seeking asylum, and other groups who find it hard to accessmainstream healthcare.
Health, Hope and Humanity
VISION
Health equality and wellbeing for all
MISSION
Operating as an exemplar social enterprise, we will pioneer and provide inclusion health services that positively change thelives of people in need and enable local communities to thrive.
Job responsibilities
Patient Contact and Navigation
Serveas the first point of contact for patients and visitors, providing a professional and compassionate service.
Managephone and face to face enquiries, book appointments, and handle patientrequests efficiently.
Identifypatient needs and direct individuals to appropriate clinical, wellbeing, orcommunity services.
Maintainaccurate records and ensure confidentiality in all interactions.
Patient Liaison, Wellbeing and Safety Net Support
Workwithin the Safety Net scheme to support vulnerable patients who needadditional help attending appointments and engaging with care.
Buildpositive, trusting relationships with patients to understand theirbarriers to accessing healthcare.
Providetailored practical and emotional support to help individuals attendappointments and follow through with agreed care plans.
Liaisewith clinicians, reception, and the wellbeing team to ensure patients onthe Safety Net register receive coordinated and compassionate support.
Accompanyor assist patients with arranging transport, appointment reminders, andcommunication where appropriate.
Maintainaccurate documentation of contact and outcomes in line with practiceprocedures.
Escalatesafeguarding or welfare concerns promptly to the appropriate staff member
Collaboration and Advocacy
Workas part of the multidisciplinary team including GPs, Nurses, OTs, and Wellbeingstaff.
Liaisewith local agencies, charities, and support networks to enhance patient accessto services.
Advocatefor patients experiencing barriers to healthcare, promoting equality andinclusion.
Contributeto team meetings, supervision, and service development discussions.
Administrative and Practice Support
Contribute to the smooth running of receptionand administrative systems within the practice.
Ensure accurate data entry on SystmOne and othersystems.
Support the coordination of patientcommunications, referrals, and service information.
Maintain knowledge of practice policies,including safeguarding, data protection, and health and safety.
Assist with patient registration, recordrequests, and information updates where required.
Safeguarding and Compliance
Recognise and escalatign concerns inline with policy and training.
Uphold data protection, confidentiality, andequality standards at all times.
Participate in regular training and professionaldevelopment to maintain competence in both administrative and wellbeing duties.
Person Specification
Values
- Commitment to confidentiality and safeguarding patient information.
- Equality, diversity and inclusion.
- Flexible and adaptable approach to workload.
- Commitment to supporting team working and service delivery.
- Willingness to development knowledge of inclusion health and the needs of vulnerable patient groups.
Qualifications
- GCSE English and Maths ( or equivalent)
- Willingness to undertake training relevant to the role including safeguarding, inclusion health and data protection
- Additional qualifications or training in administration or record keeping.
Experience
- Previous experience in an patient facing role.
- Understanding of confidentiality, safeguarding and data protection.
- Knowledge of handling sensitive information securely.
- Knowledge of barriers faced by vulnerable or inclusion health groups
- Experience in healthcare or primary care environment.
- Familiarity with NHS systems and processes.
- Experiencing working with people in crisis or with complex needs.
- Understanding of the Special Allocation Scheme or similar patient support programmes.
Skills
- Strong interpersonal and communication skills, both written and verbal.
- Ability to build trust and engage sensitively with people from diverse backgrounds.
- Strong organisational skills.
- IT literate, including Microsoft office.
- Ability to work independently and as part of a team.
- Experience using clinical IT systems (SystmOne).
- Experience in coordinating appointments, caseloads and support plans.
- Ability to facilitate or assist in group activities or wellbeing sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,785 to £25,695 a yearpro-rata depending on hours
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