Job Description
Join our forward‑thinking People Team and play a key role in delivering exceptional HR support across the employee lifecycle. Based in our Leeds office, you’ll be part of a collaborative team of HR professionals who are passionate about providing outstanding customer service, driving continuous improvement, and embracing innovation.
This is an exciting opportunity for an organised, customer‑focused and proactive individual who thrives in a fast‑paced environment. As our People function evolves, you’ll also have the chance to contribute to AI and automation initiatives that are transforming how we deliver HR services, improve employee experiences and drive operational excellence.
What You Will Be Doing
- Deliver accurate and timely HR administration across the employee lifecycle, including new starters, contractual changes, leavers and employee data management
- Act as the first point of contact for HR queries, providing professional support and guidance via phone, email and ticketing systems
- Maintain accurate employee records and documentation, ensuring compliance with GDPR and internal governance standards
- Deliver excellent customer experience by resolving queries efficiently, accurately and within agreed service levels
- Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
- Contribute to AI and automation projects, helping to improve self‑service solutions, knowledge management and workflow efficiency
- Analyse employee query trends and recommend improvements to increase efficiency, service quality and response times
- Collaborate with Payroll, Recruitment, Learning & Development, HR Systems and wider business stakeholders, while supporting People Team projects and transformation activities
Who We Are Looking For
- Experience working within an HR Administration, HR Shared Services or customer service environment, managing high‑volume workloads with accuracy and professionalism
- Excellent communication and interpersonal skills, with the ability to build effective relationships and provide excellent customer support
- Excellent organisational skills, attention to detail and the ability to prioritise competing demands while meeting deadlines, KPIs and SLAs
- A proactive and technology‑minded approach, with an interest in process improvement, AI, automation and learning new systems and technologies
What We Offer
- Family Support: Industry‑leading maternity and paternity leave and paid time off if you have caring responsibilities
- Perks and discounts: Discounts at a range of high‑street retailers
- Financial: Competitive salary, pension and bonus schemes
- Health & wellbeing: Tools and services to help support your well‑being, including support with mental health and financial education; you will also have access to gym discounts and our cycle‑to‑work scheme
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face‑to‑face collaborative team time and the chance for coffee and catch‑ups
- Healthcare: We prioritise your health and well‑being, offering comprehensive healthcare benefits or a cash alternative
- Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind
Commitment to Diversity and Inclusion
At evoke, we prioritize diversity, equity and inclusion for the benefit of our company, employees and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
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