IT Technician Apprentice

Introduction

An exciting new opportunity to provide effective technical support to all users of the college’s network and systems, and to assist the Head of IT Security & Infrastructure and wider IT team in maintaining IT equipment and infrastructure across college sites.

About the Employer

Riverside College is a further education college based over two sites in Widnes, Cheshire, England. This is a great opportunity to work in a College rated as ‘Outstanding’ by Ofsted.

What You’ll Do

This is an entry-level apprenticeship role designed to develop practical technical skills and knowledge in a real-world IT support environment, leading to a recognised Level 3 qualification.

Technical Duties

• Provide first‑line technical support to staff, students, and other users, both in person and remotely.
• Assist with the maintenance, repair, and configuration of computers, laptops, and other IT equipment.
• Install, configure, and update software applications, operating systems, and security patches as directed.
• Carry out routine hardware and software housekeeping, including virus/malware checks, file recovery, and backup verification.
• Assist in troubleshooting connectivity, software, and hardware issues, escalating complex problems to senior team members.
• Support basic network infrastructure tasks, including configuration of switches, Wi‑Fi access points, and printers under supervision.
• Follow the college’s cybersecurity procedures, including safe handling of data, reporting suspicious activity or potential incidents to a senior team member, and supporting basic security housekeeping tasks such as account tidying and patch checks.
• Help prepare and maintain IT equipment and consumables, including for teaching and learning spaces.
• Maintain accurate inventory records, conduct stock checks, and manage device loan records.
• Handle data and equipment in accordance with the college’s data protection and security policies.
• Assist in the deployment of devices using endpoint management tools (e.g. Intune/SCCM) under supervision.
• Contribute to maintaining documentation, including asset registers and support logs.

College Responsibilities

• Actively promote Equality, Diversity, and Inclusion (EDI) in all aspects of the role.
• Apply the college’s safeguarding policies and practices at all times to ensure the safety of learners and vulnerable adults.
• Represent the IT department professionally and contribute positively to the student experience.
• Comply with all college policies and procedures, including health and safety and data protection.
• Undertake any other reasonable duties as directed by the Head of IT Security & Infrastructure or IT Team Leaders.

Personal Development

• Actively engage with and complete all elements of the apprenticeship programme, including off‑the‑job training and end‑point assessment.
• Take responsibility for your own learning and development, seeking guidance from colleagues and mentors.
• Attend relevant training, team meetings, and staff development activities as required.
• Keep up to date with developments in IT and emerging technologies relevant to the role.

Training Outcome

The apprentice will be able to apply for roles internally within the college.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Team working
• Patience
• Interest in troubleshooting
• Professional approach
• Helpful interpersonal skills
• Written communication skills
• Self‑motivated
• Genuine enthusiasm for IT

Qualifications

• Essential – GCSE – 4 GCSE’s including Maths and English – Grades 9–4 (A–C)

Course Information

• Course: Information communications technician (Level 3)
• Route: Digital
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: 8:30am – 5pm Monday to Thursday, 8:30am – 2pm Friday (30‑minute lunch break each day); 37hours a week.
• Expected Duration: 1 Year 6 Months.
• Training Provider: RIVERSIDE COLLEGE.

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