IT Technician

Job title: I.T. Technician

Department: Information Technology

Reports to: I.T. Senior Engineer

Job location: Telford, Shropshire

Position Summary

I.T. Technician works in all areas of I.T. to support business and staff.

Main Job Functions

• To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
• To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
• To provide operational I.T. Support within the I.T department.
• To adhere to Epson’s Environment and Quality policies, and ISO 14001 and 9001 management systems.
• To Ensure responsible waste management through waste segregation.
• To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Responsibilities

• IT Technician provides first line support to the ETL business
• Logs all incidents and service requests on the “Heat” helpdesk
• Works on IT Projects.
• Escalates tasks to third line and to Amsterdam support team
• Supports the IT Senior Engineer
• Performs a number of general I.T. housekeeping tasks
• Documentation
• 5S activities

All Epson I.T. Staff are expected to demonstrate a number of key competencies.

• Customer focus – acts with the customer in mind
• Integrity, honesty – treats people with dignity and respect.
• Team working with a “Can Do” approach.
• Continuous improvement.

Skills Required

• Broad range of Windows skills Windows 7 Windows 10
• Some server skills
• Some network skills
• Troubleshooting skills
• Good personal and communication skills.
• Team working

Qualifications

Essential:

• GCSE in Maths and English or equivalent
• IT NVQ level 2 or equivalent

Experience required:

• 1 Years’ experience in IT
• General I.T. experience
• Helpdesk use and call logging

Desirable

• Use of Heat helpdesk

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