Introduction
Apprentice ICT Technician providing first-line IT support to customers and staff, assisting with hardware, software and network issues while gaining hands‑on experience and working towards the Level3 Information Communications Technician qualification.
About the Employer
Millennium provides friendly, reliable IT, telecoms, security and AI services across the East Midlands. From fixed‑price support contracts and phone systems to cyber security and AI tools that automate the everyday and unlock new ways of working, we keep your business running and innovating.
What You’ll Do
- Provide first‑line technical support to customers and internal users via phone, email and in person.
- Diagnose and resolve hardware, software and network issues, escalating where appropriate.
- Set up, configure and maintain IT equipment including laptops, desktops, printers and mobile devices.
- Support users with day‑to‑day IT tasks such as password resets, software installations and account management.
- Log and document technical issues and resolutions accurately using the company ticketing system.
- Respond to help desk tickets and provide remote support to users.
- Provide technical support for Microsoft365, Azure, Windows Server, Windows10/11, macOS and associated hardware.
- Troubleshoot and resolve technical problems in a timely manner in line with service level agreements.
- Maintain inventory records for IT equipment and software licences.
- Support the team with ongoing projects, system upgrades and approved technical implementations.
- Follow and maintain company IT policies, data protection requirements and cybersecurity best practices.
- Keep up to date with developments in IT and cybersecurity relevant to the business and its customers.
- Review operational procedures and documentation with a view to continuous improvement.
Training Outcome
On successful completion of the apprenticeship, there is the opportunity to progress into a permanent full‑time position within the team.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- IT hardware/software exposure
- Microsoft365 awareness
- Basic networking knowledge
- Cybersecurity awareness
Qualifications
- Essential – GCSE – any other 3 subjects (excluding English and Maths) – A‑C / 9‑4
- Essential – GCSE – English – A‑C / 9‑4
- Essential – GCSE – Maths – A‑C / 9‑4
Course Information
Course: Information communications technician (level3)
Level:3
Route: Digital
ApprenticeshipLevel: Advanced
Working Arrangements
Working Week: Monday–Friday,09:00–17:30
Expected Duration: 1Year4Months
Training Provider
VELOCITY1STLIMITED
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