Customer Service Return Agent

Europcar Mobility Group is looking for a Customer Service Returns Assistant at our Gatwick Airport location. The role involves supporting our vehicle returns team in a fast‑paced environment where the customer is at the centre of everything we do.

Responsibilities

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Maintain excellence in customer service and damage standards, achieving all KPIs in these areas.
• Complete all administration accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Qualifications

• A full, valid, clean driving licence with a minimum of 4 years driving experience.
• Excellent communication and face‑to‑face interpersonal skills.
• Ability to work as part of a team in a fast‑paced environment.
• Flexibility in working hours, including availability during the day, evenings and weekends.
• Car rental/sales experience is desirable but not essential (training will be provided).

Benefits

• Competitive basic salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Enhanced maternity and adoption leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development*

*Forms part of current non‑contractual benefit offering.

We welcome and encourage applications from individuals of all backgrounds, experiences and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion or any other dimension of diversity. If you need any accommodations or assistance during the application or interview process, please let us know.

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