YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation our vision is of places where young people thrive and communities flourish.
As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through our health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres.
Being part of YMCA St Paul’s Group means not only working for a great London‑based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement.
We are one of the UK’s Top 100 Best Workplaces 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development 2026.
About the role
- Supervise Housing and Support team members to ensure high standards of service and support.
- Collaborate with the Housing and Support Manager and Progression Team Manager to foster a whole‑team approach.
- Manage a small caseload of residents with high‑level risks or needs, providing appropriate support and care.
- Collaborate with various departments to enhance the resident experience.
- Assist the Housing and Support Manager in maximizing rent and service charge income to maintain financial stability.
- Take responsibility for safeguarding residents, ensuring their safety and wellbeing.
- Maximize occupancy by managing referrals, inducting new residents, and liaising with partner agencies.
- Ensure adherence to Tenancy and Licence conditions, address anti‑social behaviour, and follow YMCA policies and procedures.
What we offer
We prioritise improving diversity and inclusion in the workplace and our services. We value authenticity and encourage employees to share their opinions and to participate in our Employee Resource Groups.
You will have the opportunity to grow professionally through a comprehensive learning and development programme that includes training, qualifications and on‑the‑job experience.
Benefits include:
- Free gym access across our sites.
- Discounts from major retailers and supermarkets.
- Free access to wellbeing and counselling services.
- Work from a range of outer London work locations.
- Career development programmes.
- Family‑friendly policies, including enhanced maternity pay.
- Life Assurance (permanent contracts only).
We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.
As this role involves working with vulnerable members of society including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We will consider all circumstances before making a final decision.
We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.
At YMCA St Paul’s Group we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences and perspectives that make our workforce stronger.
The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.
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