Driver Customer Service Representative

Company: West Midlands Metro
Apply for the Driver Customer Service Representative
Location: Birmingham
Job Description:

Driver Customer Service Representative

Salary: £27,560 to £31,304 per annum

Job Type: Permanent, Full‑time (Job Share available 19.5 hours per week)

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR

Sector: Rail

Benefits: Salary Sacrifice Pension, 25 days annual leave plus bank holidays, free travel on Tram and NX Bus for you and your partner.

Overview

West Midlands Metro is expanding its network and looking for passionate, people‑focused individuals to join our team as Tram Drivers. As part of our growth, we seek safe, reliable drivers who can deliver exceptional service and manage travel disruptions efficiently.

Responsibilities

  • Drive trams safely and efficiently across an expanding network.
  • Communicate clearly with passengers during standard operations and travel disruptions.
  • Report any safety‑critical concerns promptly and accurately.
  • Ensure all passengers hold a valid ticket or pass.
  • Deliver exceptional service that is safe, reliable, and sustainable.

Qualifications

  • A full, clean driving licence held for at least 12 months.
  • At least 21 years of age (due to insurance requirements).
  • A calm, professional demeanour and the ability to thrive under pressure.

Ready to Apply?

This vacancy will remain open for up to 6 weeks from the date of publication, although the posting may be closed earlier if suitable candidates are identified.

#J-18808-Ljbffr…

Posted: July 18th, 2026