Referral Coordinator – Childrens Front Door Service (MASH)

We currently have one full-time, 12-month secondment vacancy for a Referral Coordinator based in our Children’s Front Door Service in Exeter.

Responsibilities

• Act as first point of contact for the Front Door; filter and prioritise incoming enquiries and accurately enter details into the database for the attention of a Social Worker.
• Promote DCC Customer Service Standards by responding positively and professionally to telephone calls from members of the public requesting information and guidance from Children’s Social Care.
• Provide high support during times of high challenge and maintain accurate records.
• Use IT systems to keep records up to date.

Qualifications

• GCSE pass in English and Maths (or equivalent).
• Previous administration experience, preferably working within social care.
• Excellent interpersonal, communication and IT skills; ability to engage with children, young people and families from differing abilities and language.
• Positive, professional attitude and approach to work.
• DBS disclosure required.

Benefits

• Generous annual leave.
• Free onsite parking.
• Flexible working opportunities, including hybrid, part-time, condensed hours and working from home where possible.
• Employee Assistance and a variety of employee well‑being services.
• Local Government Pension Scheme membership.
• Discounts at over 900 national & local high‑street retailers through the benefits platform.
• Cycle to work scheme and Electric Vehicle salary sacrifice scheme.

Equality & Diversity

DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon.

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