Customer Service Apprentice (Level 2): Launch Your Career

Introduction

We are looking for a motivated and enthusiastic individual to join our team as a Level2 Customer Service Apprentice. This role is ideal for someone looking to gain hands‑on experience in a customer‑facing environment while working towards a nationally recognised qualification.

About the Employer

Next Level Training are the business development group for Reflections Training Academy. We offer government‑funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR, as well as Study Programmes in Business Administration and Employability Skills.

What You’ll Do

• Deliver excellent customer service through various channels.
• Handle customer queries, requests and complaints professionally and efficiently.
• Learn and maintain product/service knowledge to provide accurate information.
• Support the team with general administrative duties (data entry, filing, updating records).
• Maintain a positive and professional attitude at all times.

Training Outcome

This apprenticeship can lead to a career in customer service and beyond. You could go on to complete your level3 customer service upon completion.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working

Course Information

• Course: Customer service practitioner (level2)
• Level: 2
• Route: Sales, marketing and procurement
• Apprenticeship Level: Intermediate

Working Arrangements

• Working Week: Monday to Friday. Shifts to be confirmed.
• Expected Duration: 1Year
• Number of Positions Available: 2
• Training Provider: HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
• This employer is part of the Disability Confident scheme, committed to employing disabled people.

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